What is Under that Overreaction?

"Down Sparky!" That's what I wanted to say so badly to the woman in line in front of me who was having a five-star meltdown!

I wanted to, but, I did not! I was afraid she would turn around and hit me!

The sister was 2 seconds away from losing what was left of her cool.

The woman was rifling through her purse as she raised her voice in response to the cashier's request for her credit card, "I gave you my blankety-blank card! I know I did!" The cashier, whom I'm sure was as red as a stop light, answered, "No, Ma'am, you didn't." The customer erupted, "Don't use that tone of voice with me!"

At that point, I thought, "What tone of voice?"

The cashier sounded fine to me. The customer was the one who was rude, unkind, and way out-of-line.

I felt so badly for the shell-shocked cashier as she responded. "I didn't think I used any tone of voice, I was just telling you..."

Like a sonic boom, the woman in front of me, who was yanking at her pockets for her lost card, demanded, "I will not be treated so rudely! I want your manager."

Now, I thought, "Treated so rudely?" The cashier had not been rude at all.

The cashier turned to the rest of us in line and, with a trembling voice, suggested we move to another line. As I walked away, I heard the sparky customer flatly say, "Here is the blankety-blank card. Happy now?"

That is all she said. But, that is not all I heard.

The volatile woman said a lot more than words, her reactions said a lot about her.

She overreacted. And, there is always something under an overreaction.

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